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Communication at Work
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Communication at Work
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Communication at Work
Designed for: Those who want to improve their written and verbal skills in a work environment
Prerequisites: Experience of using the Word program
Objectives: To teach individuals how to communicate effectively at work
Course Content
Lesson One - Including: Sentence structure, subject and verb agreement, correct rules for the use of punctuation, common errors, including use of the apostrophe
Lesson Two - Including: Communicating effectively on the telephone, procedures for taking and receiving messages, dealing with difficult telephone calls, interpreting body language, appropriate dress code, procedures when receiving visitors, different methods of remote conferencing
Lesson Three - Including: Writing effective emails, advantages and disadvantages of email, netiquette and email principles, setting out a business email
Benefits
Be able to use written and verbal skills in order to communicate effectively at work
The flexibility and value of a self-study course designed to enable you to work at your own pace
A personalised workbook to use as a reference guide on completion of the course
The opportunity to gain the widely recognised Pitman Training Certificate